What does wagering mean?
Wagering, also known as playthrough or rollover, is a requirement that dictates how many times you must bet your bonus funds before they are converted into withdrawable cash. This ensures that bonuses are used for gameplay rather than being immediately cashed out.
Why can't I withdraw my bonus?
Bonus funds are typically locked until the associated wagering requirements are met. If you attempt to withdraw before completing the playthrough, the bonus and any associated winnings may be forfeited. Always check your active bonus progress in your account.
Why did my balance drop when I claimed an offer?
Some bonuses operate on a 'sticky' basis where the bonus amount is used for wagering but is removed from the total balance once the wagering requirements are met, leaving only the winnings to be withdrawn.
Do all games count equally?
No, most platforms use game weighting. Slots typically contribute the most toward wagering, while table games or live dealer games contribute significantly less because they have a lower house edge.
Can I hold two bonuses at once?
Generally, only one active bonus can be processed at a time. Claiming a new offer while another is active may result in the forfeiture of the first bonus. Please refer to the specific terms of each offer.
What happens when a bonus expires?
If the wagering requirements are not met within the specified timeframe, the bonus funds and any winnings generated from them will be removed from your account balance.
Can I cancel a bonus?
In most cases, players can opt out of a bonus. However, doing so usually means forfeiting any winnings generated using those bonus funds. Contact support if you wish to cancel an active offer.
Where do I check my wagering progress?
You can track your remaining wagering requirements within the promotions or bonus section of your personal account profile, where the remaining amount to bet is displayed in real-time.